About the job

This position is for a highly-skilled individual contributor with strong technical background in terms of operating and monitoring software, especially cloud-based, and the full complement of product management skills.

General Purpose

As a Principal Product Manager, you play a critical role in driving the success of our product. You drive the discovery of which problems are worth solving for our customers. While product designers are primarily driving the process of finding solutions, you participate in the process by contributing solid knowledge of:

• The various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples.

• The observability domain, and especially the open-source one (OpenTelemetry, Prometheus), and how adopters go about using these technologies.

• Our users and customers, and the data about how our customers engage with our products.

You are accountable for ensuring the solution is both valuable and viable. You also know that launching a solution is often necessary to solve a problem, but not sufficient. So, you are accountable to measure and validate whether the solution lands, i.e., it solves the problem we set out to solve in the first place.

At Dash0, we value outcomes, not output. Your work is evaluated based on its success and value to the end users and the business. This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve them.

Duties and Responsibilities

• Product discovery: You regularly interact with customers to find out about their experience with the product. You regularly conduct qualitative interviews with target users to better understand their worldview and problems they face. The Customer Experience and Success function, who talks regularly with all customers, calls you in when they feel there is something of specific interest to learn, but you also proactively ask them to put you in touch with customers that match profiles of interest to your initiatives.

• Product strategy: You work with the product team and key executives in defining the product strategy and roadmap to make Dash0 successful.

• Advocate customer needs: You understand deeply the challenges that customers face when using observability tools, and which specific ones they face with Dash0. You represent the interests of end users and can balance the interests of few customers, versus those of many.

• Product analytics: Through state-of-the-art tools, you analyze regularly the telemetry about the usage and fitness-for-purpose of various feature functionality in Dash0, looking for gaps in the UX, signals of confusion by the end user or frustration with the workflows. With the help of the rest of the product team, you set up experiments to validate your hypotheses.

About you

• Observability domain knowledge: You know most of what there is to know about Observability, with emphasis on OpenTelemetry and Prometheus.

• Software operations experience: You have operated non-trivial software, and ideally still run software for your personal interests.

• Data analysis: You have set up data analytics processes and tooling and are able to derive insights from a data set.

• User interviewing: You master the art of user interviews and synthesize key insights.

• Prioritization and progress tracking: you set, track, and manage product KPIs, reporting them to leadership and aligning your peers and other functions accordingly.

• Early-stage startup experience: You have been part of early-stage startups are know that adaptability and getting stuff done is the name of the game.

• Leadership and Mentorship: Strong leadership skills to guide and mentor a team of product managers, fostering a culture of creativity and continuous improvement.

• Communication and Collaboration: Exceptional communication skills needed to articulate the product vision and rationale to stakeholders, including product teams and executives.

• Customer Orientation: You understand quickly and correctly the problems affecting customers you interact with. After speaking with you, customers are either confident that the product solves their problems, or that it will, or they have their expectations correctly managed.

• Problem-Solving: Advanced problem-solving skills to advise ways of solving complex problems and correctly estimate whether proposed solutions will solve the users’ needs.

• Adaptability: Ability to adapt product strategies based on feedback and evolving user insights.

• Empathy: High level of empathy to understand user needs and behaviors.